🧵 Welcome to Fabric Box! ✨ Discover beautiful fabrics for every project >✂️

Terms & Conditions

Fabric Box Terms & Conditions

At Fabric Box, customer satisfaction is our top priority. If there’s been an error with your order or you believe you’ve received a flawed fabric, please get in touch with us right away. We’re committed to resolving any issues promptly and fairly.

Fabric Use & Suitability

We specialise in fabrics intended for fashion garments and apparel. Our textiles are not designed or tested for upholstery or window furnishing use. If you choose to use them for these purposes, you do so at your own risk.

Returns & Refunds

As all fabric is cut to order, we are unable to offer refunds or exchanges if you change your mind once your order has been processed. All sales are final.

If you believe your fabric is faulty or there is an issue with your order, please contact us within 30 days of delivery at shop@fabricbox.co.nz with your order number and proof of purchase.

If your return claim is approved:

  • We will replace the faulty fabric where possible.

  • If the fabric is no longer available, we’ll offer an alternative or refund the purchase price.

Please note, we cannot accept returns or claims on fabrics that have been laundered or treated incorrectly.

Fabric Care

Please follow the care instructions listed in each product description. We are unable to accept returns for fabrics that have been washed or treated in ways not recommended.

Gift Cards

  • Valid for 1 year from the date of issue.

  • Non-refundable and cannot be exchanged for cash.

  • Can be redeemed online.

  • For in-store use, the full balance must be redeemed in a single transaction.

Student Discount

A discount is available to students with a valid student ID.

  • Applies to full-priced fabric products only.

  • Excludes remnants, sale items, threads, and sewing supplies.

Designer Discount

A discount is available to verified businesses such as designers, dressmakers, and tailors.

  • A business card is appreciated.

  • Applies to full-priced fabric products only.

  • Excludes remnants, sale items, threads, and sewing supplies.

Wholesale Enquiries

We offer wholesale pricing for orders of 10 metres or more per fabric, per colour.
Please contact us directly to enquire about availability and pricing.

If you have any questions, please don’t hesitate to get in touch:
📧 shop@fabricbox.co.nz
We're here to help.

Fabric Box
2 Collins Street, Morningside, Auckland 1025
(Entrance via Ethel Street)

Opening Hours
Mon – Fri: 10:00am – 4:00pm
Saturday: 10:00am – 4:00pm
Sunday & Public Holidays: Closed